Electric Vehicle Assistance in Thailand
Thailand's EV revolution is in full swing. From Tesla Model 3 to BYD Atto 3, from MG ZS EV to ORA Good Cat— electric vehicles are transforming our roads. But EVs have unique challenges: range anxiety is real, 12V batteries can die, and standard tow trucks can damage your EV's drivetrain. That's why TowGrab developedspecialized electric vehicle roadside assistance. Our technicians are trained in EV handling, and we use only flatbed carriers that protect your vehicle's electric motors and regenerative braking system.
Thailand's EV Landscape
Why EVs Need Specialized Assistance
Electric vehicles are fundamentally different from traditional cars, and so are their roadside assistance needs. The most critical difference: EVs must be towed on flatbed trucks. When an EV's wheels turn, the electric motor acts as a generator through regenerative braking. Towing with wheels down can force electricity back into the battery, potentially causing fires or expensive damage to the inverter and motor.
Beyond towing, EVs have a separate 12V auxiliary battery that powers everything from door locks to the main computer. If this small battery dies (common if an EV sits unused), the car won't start even if the main high-voltage battery is fully charged. Our technicians know how to safely access and jumpstart these systems across all EV brands.
We also maintain an up-to-date database of all charging stations in Thailand—EA Anywhere, PTT EV Station, PEA VOLTA, ChargeNow, and more. When your EV needs a charge, we know the fastest route to the nearest compatible charger, whether you need CCS, CHAdeMO, or Type 2 AC.
EV Services We Provide
- Flatbed EV Transport
Safe towing to charging stations or service centers
- 12V Battery Jumpstart
Restore power to door locks and onboard systems
- Charging Station Navigation
Find the nearest compatible charger for your EV
- Tire Change for EVs
EV-safe jacking points and heavy-vehicle equipment
EV Brands We Support
Charging Station Networks
We know the locations and connector types of all major charging networks in Thailand:
Common EV Roadside Issues We Handle
Out of Charge
Ran out of range? We transport your EV safely to the nearest charger without wheel-down towing damage.
Dead 12V Battery
Door won't open? Screen black? The 12V auxiliary battery likely needs a jumpstart—we've got you.
Flat Tire
EVs are heavier than traditional cars. Our techs know proper jacking points to change tires safely.
How EV Assistance Works
Call TowGrab
Tell us your EV model and the issue you're facing
EV-Trained Tech Dispatched
We send specialists with proper EV equipment
Safe Resolution
Jumpstart, tire change, or flatbed transport
Back on the Road
Charging or repaired and ready to drive
Frequently Asked Questions About EV Assistance
If your EV runs out of charge, call TowGrab immediately. We'll dispatch a flatbed tow truck to safely transport your vehicle to the nearest charging station or your preferred location. Unlike traditional cars that can be refueled on the spot, EVs require proper charging infrastructure. Our drivers are trained in EV handling and use wheel straps to protect your vehicle's electric drivetrain during transport.
Yes! While you cannot jumpstart the main propulsion battery, EVs have a separate 12V auxiliary battery that powers electronics, door locks, and the vehicle's computer systems. If this battery dies, your EV won't start even with a charged main battery. TowGrab technicians can jumpstart this 12V battery to get your car running again within minutes.
Currently, mobile EV charging services are limited in Thailand due to the specialized equipment required. TowGrab focuses on safely transporting your EV to the nearest charging station. We maintain an updated database of charging stations across Thailand including EA Anywhere, PTT EV Station, PEA VOLTA, and other networks to find the closest option.
EV towing and assistance typically costs between 1,200-2,500 THB depending on distance to the nearest charger. Our pricing is transparent and includes: flatbed transport (EVs should not be towed with wheels down), professional EV handling, and delivery to charging station. We provide exact quotes before dispatch—no hidden fees.
No, EVs should only be transported on flatbed trucks, never with dolly towing or wheel-lift methods. Towing an EV with wheels on the ground can damage the electric motor and regenerative braking system. TowGrab uses specialized flatbed carriers for all EV transport, ensuring your vehicle arrives safely without drivetrain damage.
TowGrab provides assistance for all EV brands available in Thailand: Tesla (Model 3, Model Y, Model S, Model X), BYD (Atto 3, Dolphin, Seal), MG (ZS EV, MG4), GWM ORA (Good Cat), Volvo (XC40 Recharge, C40), BMW iX, Mercedes EQS/EQE, Hyundai Ioniq, Kia EV6, Porsche Taycan, Audi e-tron, and more. Our team stays updated on new EV models entering the Thai market.
Tesla's main touchscreen controls many vehicle functions. If it freezes, try holding both scroll wheels on the steering wheel for 10 seconds to perform a soft reset. If the screen remains unresponsive and you're stranded, TowGrab can access your vehicle and transport it safely to a Tesla Service Center. Our technicians are familiar with Tesla's frunk and door release mechanisms.
Yes, EVs experience some battery drain when parked, especially if features like Sentry Mode (Tesla), climate control preconditioning, or connected services are active. Expect 1-3% loss per day depending on settings and temperature. If leaving your EV unused for extended periods, try to keep it plugged in or at 50-80% charge. If your battery drains completely and the car won't start, TowGrab can help.